These terms and conditions (these "Conditions") apply to all applicants (each an "Applicant") applying for a Temporary Resident & Returning Permanent Visa from the relevant countries for which VFS provides the services of a logistics agent. References in these Conditions to VFS include a reference to the employees, servants and agents of VFS whether or not acting within the scope of their contractual obligations, agency or employment. References to an Applicant include a reference to the Applicant's personal representatives, heirs and assigns.

VFS is a service provided by VFS (Kenya) Ltd.

VFS merely acts as a logistics agent with responsibility to receive from an applicant applying for a Temporary Resident & Returning Permanent Resident , the Applicant's passport, duly completed visa form, supporting documentation ("Documents") and the applicable fees. VFS is responsible for submitting the duly completed application and other Documents to The High Commission of Canada in Nairobi, on behalf of the Applicant, and to the extent VFS is permitted to do so, collect the Documents from The High Commission of Canada in Nairobi, and return the Documents to the Applicant by hand delivery/courier to the address noted by the Applicant on the visa form. The Applicant acknowledges that not all Documents submitted to a High Commission may be returned, depending on the policies of The High Commission of Canada in Nairobi.

The Applicant acknowledges that The High Commission  of Canada in Nairobi reserves the right to ask for further documentation and to reject the visa application. By accepting to act as Logistics Agent, VFS does not undertake or guarantee the success of any application.

Note: There are circumstances where The High Commission of Canada in Nairobi will hand over the Documents or some of them to the Applicant directly.

Save as expressly provided herein, VFS is not responsible for, and hereby excludes, all liability in respect of any injury, loss or damage of any kind whatsoever arising from any delay in processing or rejection of the visa application. Whilst reasonable precaution is taken while handling the passport of Applicants and important documents submitted in support thereof, VFS will not be liable or responsible whether in contract, tort or in any other manner, to the Applicant for any injury, loss or damage of any kind whether arising from:

	the handling of the Documents by VFS;
	any Act of God;
	any accident of any kind, theft; or
	any other circumstance whatsoever

The Applicant accepts that the courier acceptance and delivery service is operated by a third-party, and VFS does not assume any responsibility or liability for any negligence or deficiency in service on part of the Courier Company or agent.

In case a Passport is lost or damaged in transit, the liability of VFS is restricted to reimbursement of official fees charged by the relevant authority, for replacement of lost / damaged passport through normal application procedure. VFS shall not be responsible or liable for any consequential loss or damage caused to the Applicant due to loss of his/her Passport and supporting documents.

It is expressly understood that when the Applicant or representative of the Applicant submits the Documents along with the applicable fees, the Applicant has understood the terms, conditions and details herein. The applicant acknowledges that VFS's obligations and liabilities are indicative and are in lieu of and to the exclusion of any warranties, conditions, terms, undertakings or representations of any kind, express or implied.

Application fees and related charges once paid by the Applicant are not refundable under any circumstances.

VFS advertising material may accompany the Documents where these are returned to the Applicant. If the Applicant does not wish to receive any advertising material along with the Documents returned, the Applicant must inform VFS in writing in advance. Please note that no advertising material sent with the Documents has the endorsement of any Government, High Commission.

No employee of VFS may change / amend / amplify the conditions mentioned herein. The construction and validity of these Conditions shall be governed in all respects by Kenyan law and any disputes arising from these Conditions shall be submitted to the exclusive jurisdiction of the Kenyan courts.

The Applicant hereby agrees to these Conditions and confirms that he/she understands fully the meaning and effect of these Conditions.

Declaration:
I hereby wish to apply for a Visa to Canada. I have submitted documents that I feel are satisfactory in support of my visa application, together with the application form. I am aware that FedEx is offering only courier services and have no role whatsoever in the processing of my application. I am presenting to the FedEx visa reception centre a serialized sealed envelop with my documents for them to forward to the Canadian Visa Application Centre in Nairobi.

I am also aware that the Canadian Visa Application Centre shall upon receipt of my documents and visa application forward the same to the Canadian High Commission who shall in its sole discretion either grant a visa or schedule an interview or refuse grant of a visa. I am also aware that my passport and supporting documents shall be available for collection by me from the FedEx visa reception office. I am also aware that the turn around time indicated by the Fed Ex is subject to all my documents being in order and the decision of the Canadian High Commission and I agree to abide by the same.

I have made this declaration of my own volition and is independent of any circumstances or factors which may vitiate the same.

Documents submitted:

	Valid passport with passport in suitable condition and one blank page in the passport.
	Photograph
	Bank draft
	Requisite forms duly completed
	Supporting documents